balance by chaz

Effective Date: 18th January 2025

At Balance by Chaz (“we,” “us,” or “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, email address, and postal address.
Health Information: Information you provide relevant to yoga or life coaching services.
Payment Information: Data required to process transactions.
Website Usage Information: Information collected via cookies and analytics tools, such as IP addresses, browser details, and user behaviour.
Calendly Information: When you book a discovery call through Calendly, we may collect your name, email address, and details about the meeting for scheduling purposes.
Newsletter Information: We collect email addresses solely for the purpose of sending newsletters, but only when you voluntarily subscribe.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and personalise yoga and life coaching services.
To communicate with you regarding bookings, updates, and inquiries.
To process payments securely.
To analyse website usage and improve user experience through tools such as Google Analytics 4 and Google Tag Manager.
To ensure the proper functioning and design of our website using Elementor.
To send newsletters to those who voluntarily subscribe.
To schedule and conduct discovery calls via Calendly.
To comply with legal obligations.

3. Legal Basis for Processing

The legal bases for processing your personal data include:

Consent: For optional communications, such as newsletters.
Contractual Obligation: To deliver the services you request.
Legal Compliance: To meet legal requirements.
Legitimate Interests: To operate and improve our website and services effectively.

4. Third-Party Tools and Services

We may share limited data with the following tools and services to support our operations:

Google Analytics 4 and Google Tag Manager: For tracking website performance and user behaviour.
Calendly: For scheduling discovery calls and collecting relevant booking information.
Elementor: For managing and designing the website.
Service Providers: For payment processing and website hosting.

We ensure that these providers adhere to strict data protection policies.

5. Data Retention

Your data will be retained only as long as necessary to fulfil the purposes outlined or as legally required.

6. Your Rights

You have the following rights under the UK GDPR:

Access to the data we hold about you.
Request correction or deletion of your data.
Restrict or object to data processing.
Request data portability.
Withdraw consent at any time, where applicable.

To exercise these rights, email us at balancebychaz@gmail.com.

7. Cookies

Our website uses cookies for essential functionality and analytics. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

8. Data Security

We use secure systems to protect your personal data, including encryption and access controls.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices.

10. Contact Us

For any privacy-related inquiries, contact us:

Email: balancebychaz@gmail.com

11. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.